13. Contesting decisions

13.1 In order to contest decisions related to studies (with the exception of contesting the procedure of the final thesis or final examination), the learner shall submit a written contest to the person who made the decision within 10 working days from the date of the notification of the decision.
13.2 The learner shall add relevant documents to the contest and include the following details in the contest:
a) name of the person who made the decision to whom the contest is sent;
b) content of the decision which is being contested;
c) reasons for the learner to find that the decision violates his/her rights;
d) clearly expressed claim of the learner submitting the contest.
14.3 The person who has made the decision shall respond to the contest within 10 working days as of the day the contest was submitted, by presenting a written reasoned decision as to the satisfaction or dismissal of the contest. In case the contest does not meet the requirements established in Subsection 14.2, the person who made the decision shall provide the learner an additional deadline for eliminating the deficiencies. The person who made the decision has the right to extend the deadline for making the decision on the contest by ten working days, informing the student thereof in writing.
14.4 The learner shall have the right to submit a written appeal regarding the decision on the contest within 10 working days as of the day of the notification of the decision. The appeal shall be submitted to the head of the relevant academic unit. If the first contest was submitted to the head of the academic unit, the appeal shall be submitted to the Vice Rector for Academic Affairs. If the first contest was submitted to the Vice Rector for Academic Affairs, the appeal shall be submitted to the Rector.
14.5 The person who responds to the appeal shall:
a) respond to the appeal within 10 working days as of the day the appeal was submitted. The response shall include a written reasoned decision as to the satisfaction or dismissal of the appeal;
b) have the right to extend the deadline for responding to the appeal up to 10 working days informing the learner thereof in writing.
14.6 The decision on the appeal shall not be subject to further appeal at the University.